LovePH Privacy Policy

1 Introduction

LovePH ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our online gaming services. This Privacy Policy explains how we handle personal data collected from players based in the Philippines who use the LovePH platform at loveph.vu.

When you create an account, deposit funds, place bets, or interact with any part of the platform — whether through sports betting, live casino, slots, slot games, or eBingo — you are providing us with information that we use to operate your account and deliver our services. This policy is written so you understand exactly what that means in plain, straightforward language.

By registering on LovePH, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. This policy should be read alongside our Terms and Conditions.

2 What We Collect

LovePH collects personal information in several ways — directly from you during registration and account use, and automatically when you interact with the platform. The types of data we collect include:

Information You Provide Directly

• Identity data: Full legal name, date of birth, nationality, and government-issued ID details submitted during KYC verification.
• Contact data: Email address and mobile number registered to your account.
• Financial data: Details related to your deposit and withdrawal transactions, including the payment method used (e.g., GCash or Maya account reference, bank account details) and transaction amounts in PHP.
• Account credentials: Username and hashed password. LovePH does not store passwords in plain text.
• Communications: Any messages you send to our support team, including the content and timestamps of those exchanges.

Information Collected Automatically

• Device and access data: IP address, browser type, operating system, device identifiers, and the pages or features you access on the platform.
• Session data: Login timestamps, session duration, and navigation patterns within the platform.
• Gameplay and betting data: Records of bets placed, games accessed, results, and transaction history linked to your account.
• Cookie data: Information collected via cookies and similar technologies — see Section 8 for details.

3 How We Use Your Data

LovePH uses the personal information we collect strictly for the purposes of operating the platform and serving you as a player. We do not use your data for purposes unrelated to the services we provide. Specifically, your data is used to:

• Create and manage your account — processing registration, verifying your identity, and maintaining your account record.
• Process transactions — handling deposits and withdrawal requests in PHP via GCash, Maya, InstaPay, or bank transfer.
• Deliver gaming and betting services — enabling access to slots, live casino, sports betting, and eBingo, and maintaining accurate records of your activity.
• Perform identity and age verification — ensuring that all registered players meet the 21+ requirement and that accounts are held by real individuals.
• Detect and prevent fraud — monitoring for suspicious activity, duplicate accounts, and potential misuse of bonuses or promotions.
• Provide customer support — responding to your queries, resolving disputes, and communicating account-related updates.
• Comply with legal obligations — maintaining records as required under applicable Philippine laws and regulations.
• Improve the platform — using aggregated, anonymised data to understand how the platform is used and to improve performance and features.
• Send account-related communications — notifying you of changes to these policies, account status updates, or security alerts relevant to your account.

4 Legal Basis for Processing

LovePH processes your personal data on the following legal grounds, consistent with the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms and Conditions — for example, managing your account and processing your transactions.
• Legal obligation: Certain processing is required to comply with applicable laws, including identity verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate interests: We process some data to protect the security and integrity of the platform — such as fraud detection and abuse prevention — where this does not override your fundamental privacy rights.
• Consent: Where we process data for optional purposes such as promotional communications, we do so only with your explicit consent, which you may withdraw at any time.

5 Sharing of Your Data

LovePH does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist in operating the platform — including payment processors, identity verification providers, and technical infrastructure partners. These providers are contractually bound to handle your data securely and only for the purposes for which it was shared.

Payment Processors

When you make a deposit or withdrawal, relevant financial details are shared with your chosen payment channel (such as GCash, Maya, or your bank) solely to process the transaction. LovePH does not store your full payment credentials.

Legal and Regulatory Requirements

LovePH may disclose your personal data to law enforcement agencies, government bodies, or regulatory authorities if required to do so by applicable Philippine law, a court order, or to protect the rights, property, or safety of LovePH, its players, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. If this occurs, LovePH will notify affected players and ensure the receiving party is bound by privacy obligations consistent with this policy.

6 Data Retention

LovePH retains your personal data for as long as your account remains active and for a reasonable period after account closure, in line with our legal obligations and legitimate business needs.

Specifically:

• Account data is retained for the duration of your account and for a period following closure to allow for the resolution of any disputes or regulatory inquiries.
• Transaction records are retained as required under applicable Philippine financial and anti-money laundering regulations.
• KYC and identity documents are kept for the period required by law and then securely deleted or anonymised.
• Support communications are retained for a reasonable period to support dispute resolution and service improvement.

When data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, LovePH will delete or anonymise it securely.

7 Security

LovePH takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information against unauthorised access, disclosure, loss, or misuse.

Technical Measures

• SSL encryption: All data transmitted between your device and the LovePH platform is encrypted using SSL (Secure Sockets Layer) technology.
• Password hashing: Passwords are never stored in plain text. We use industry-standard hashing to protect your login credentials.
• OTP verification: Account actions such as withdrawals or sensitive changes may require one-time password (OTP) confirmation sent to your registered mobile number.
• Access controls: Internal access to personal data is restricted to authorised personnel who require it to perform their role.

What You Can Do

You also play a role in keeping your account secure. We recommend using a strong, unique password for your LovePH account and not sharing your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact LovePH support immediately.

While LovePH takes all reasonable precautions, no online platform can guarantee absolute security against all threats. We will notify affected players in the event of a data breach that poses a significant risk to their rights or interests, in accordance with applicable law.

8 Cookies and Tracking

LovePH uses cookies and similar tracking technologies on the platform to provide a functional, personalised, and secure experience. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: These are required for the platform to function. They manage your login session, maintain security, and remember your preferences within a visit. The platform cannot operate correctly without them.
• Functional cookies: These remember your settings and preferences — such as your preferred language or display options — so you do not need to reconfigure them each time you visit.
• Analytical cookies: These help us understand how players use the platform — which sections are visited most often, how long sessions last, and where players encounter issues. This data is used in aggregate to improve the platform.

Managing Cookies

You can adjust your browser settings to refuse some or all cookies, or to be notified when cookies are set. Note that disabling essential cookies may affect your ability to log in or use certain platform features correctly. Refer to your browser's help documentation for instructions on managing cookie preferences.

9 Your Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data LovePH holds about you:

• Right to be informed: You have the right to know how your personal data is being collected, processed, and used — which is the purpose of this policy.
• Right to access: You may request a copy of the personal data LovePH holds about you.
• Right to correct: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data — subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for purposes beyond those strictly necessary to deliver the services you have contracted for.
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact LovePH support through your account. We will respond to verified requests within a reasonable timeframe in line with applicable legal requirements.

10 Minors

LovePH is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. All new registrations are subject to identity verification, and accounts that cannot be verified as belonging to an eligible adult will not be activated.

If LovePH becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended and the relevant data will be deleted. If you believe a minor has registered on LovePH, please contact support immediately.

11 Changes to This Policy

LovePH may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable laws. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will be published on this page with a revised "Last updated" date. Continuing to use LovePH after an update has been published constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you stay informed of how your data is handled.

12 Contact

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the LovePH support team through the contact options available within your account on the platform.

For general questions, you may also visit our FAQ page. For account-specific data requests, log in to your account and submit your query through the support section, including your full name and the nature of your request so we can respond accurately and efficiently.

LovePH is committed to handling all privacy-related requests promptly and in good faith, consistent with our obligations under Philippine data privacy law.